Sony Storage Support

Storage Support USA

My External CDRW or DVDR/RW drive is not detected by the system or it is not functioning properly. How can I resolve this?

Answer:

1. Ensure the USB port is 2.0

2. Connect the drive directly to the USB port on the computer system. Do not connect the drive to a USB Hub

3. Try a different USB port on your system

4. Disconnect all other USB devices except a keyboard or mouse.

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